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All Playdek Games: Can't Connect to Server


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#1 tigereye

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Posted 15 January 2017 - 08:07 PM

Hi Playdek,

 

I've just moved from Canada to the United States and got a new SIM card on T-Mobile.

I have an iPhone 6.

 

My new SIM card can connect to the Internet fine. I can browse the web, play online games, everything works great.... except for Playdek games.

 

Ascension and Agricola can't connect to the Playdek servers.

 

My friends in Canada confirm that both Ascension and Agricola servers are online and they can connect without issue.

 

I've gone into the Cellular Data settings and confirmed that both Ascension and Agricola have their "Use Cellular Data" settings enabled - these haven't changed.

 

I then swapped back to the Rogers SIM and both Agricola and Ascension work perfectly.

When I swap back to the T-Mobile SIM, Agricola and Ascension cannot connect to the server.

 

It's as if T-Mobile is blocking connections to Playdek servers.

 

Has anyone else encountered this problem with T-Mobile or other carriers?

 

--TE


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#2 gweis

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Posted 18 January 2017 - 12:24 AM

We've had one other report of an issue with T-Mobile and connecting to our servers.

 

Please contact support@playdekgames.com and we can walk you through determining the source of the problem.

 

Thanks.


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#3 tigereye

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Posted 18 January 2017 - 12:29 AM

I've sent the email to your support team and am looking forward to helping Playdek resolve this issue.

 

I love your games and I need my fix! :)

 

--TE



#4 tigereye

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Posted 30 January 2017 - 06:06 PM

Updating the topic here for future users plagued by this issue.

 

PlayDek support helped me identify the root cause of the inability to play on T-Mobile phones: T-Mobile was blocking ports 9000-9199 which are used by various PlayDek games.

 

After calling T-Mobile and requesting the ports being unblocked, my phone received a "Carrier Update" notification. Once I installed the update, the ports were unblocked and I was once again able to play PlayDek games.

 

Thanks to PlayDek for helping resolve this issue.

 

--TE



#5 ryanrk

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Posted 13 April 2017 - 04:15 PM

This seems to be an issue again on my phone.  I got a carrier update after I installed iOS 10.3 and now I can't connect to the online service.   :(   



#6 tigereye

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Posted 13 April 2017 - 05:47 PM

Ryanrk,

 

Call your carrier and ask them to unblock ports 9000-9199. It'll take 1-2 days but it'll resolve your issue.



#7 ippothehippo

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Posted 21 June 2017 - 12:57 AM

I am currently experiencing this connectivity issue only on data (wifi is fine). I have contacted TMobile and their specialist has told me that they (as a carrier) do not block these ports. I emailed PlayDek support and they told me to do a bunch of steps to try to isolate the issue (downloading an app and see if the Ascension DNS was resolving, PortScan for 9000-9019 ports, IP address). Haven't heard back from them in about a month on an update or resolution. 

 

My wife has the same carrier and phone as me, and she is able to connect online with no issues through data.



#8 tigereye

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Posted 24 August 2017 - 09:47 PM

This has once again become a problem for me :(

 

I received a carrier update and now I am no longer able to connect to Ascension, Agricola, or other Playdek games.

 

I know of other T-Mobile customers who can connect without issue, and other T-mobile customers who have this issue.

 

I have a question for gweis and/or any other PlayDek staff...

 

Why do PlayDek games use ports 9000-9199? Is it possible to have your gameservers *also* listen on port 443 or 80 to virtually guarantee that all of your paying customers can reach your servers?






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